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Program Overview: Trauma-Informed Customer Service is for anyone working in community settings facilitating classes and/or running programs who would like to develop their customer service and relationship-building skills. Rooted in trauma-informed principles and practices, this training will help participants more effectively and compassionately handle difficult situations that may arise during their community-based work.
Training Details:Â Â In this training, participants will:
- Examine the relationship between positive and adverse experiences and nourishment.
- Learn the basic process and principles of a trauma-informed approach.
- Discuss ways to reframe and respond to difficult participant/client behaviors in a trauma-informed way.
- Understand the inherent power imbalances that affect interpersonal relationships within our programming.
- Gain tools to use and frameworks to follow to provide high-quality, trauma-informed customer service.
Training Delivery and Dates:Â This training includes self-paced content (videos, reflection activities, and readings) and one live, instructor-led virtual session. Once you register, you will receive several emails in late November inviting you to our online platform (TalentLMS) and will need to complete about 1 hour of self-paced work prior to the live session.
Key dates are as follows:
- Self-Paced Course Opens:Â late November
- Live Zoom Session: December 10, 10:00 a.m.–12:00 p.m. PT
- We also offer this training on-demand if these dates do not work for your schedule.
Total Training Time:Â Â Approximately three hours total (two hours of live sessions and about one hour of self-paced work)
Audience: WIC staff, community health educators, food bank/food pantry workers, any professional working directly with community members and organizations
*If you are purchasing this training for someone else, please note their name and email in the “Order note” box at checkout.